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MAINTENANCE/SUPPORT
Support Overview
Most organizations today have implemented multi-vendor hardware and software solutions to solve their business needs. These solutions are typically put in with a combination of internal staff, outside consulting companies and the manufacturers themselves. These complex systems have become mission critical and must be available to users on a consistent basis. Many organizations have internal staff assigned to help maintain the system as well as fix the system when needed. However, the best technical staff sometimes needs to be augmented by other consulting and engineering professionals to improve the quality and responsiveness of their work.